Job Openings
| 9/30/2011 - Senior Claims Service Consultant |
| This position provides multi-line claims management assistance and support department head with strategic development. |
| Location: Home Office, Caledonia, MI |
| Department: Loss & Claims Management Group |
| Duties: „X Delivery of client services, including but not limited to: o Assisting clients with the direct reporting process and management of claims, o Acting as the client¡¦s liaison and advocate with their carrier and/or claim administrator, o Analysis of client risk management processes and recommendation for loss prevention and cost reduction strategies, o Conducting client supervisory training in various claim management topics such as accident investigation and return-to¡Vwork management, o Analysis of claim reserve levels, o Attendance at sales and retention meetings, o Recommend and coordinate loss consulting services as appropriate, o Obtaining claim statuses and facilitating claim reviews.This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. |
| Salary: Pay Grade: E3FLSA Status: ExemptRequired Work Hours:40Reports To:Director |
| Qualifications: Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsEducation and/or Experience: Minimum of a High school diploma and 10 years of experience in the commercial insurance claim field. Bachelor's Degree and/or industry recognized certifications preferred, such as Associate in Claims (AIC), Associate in Risk Management (ARM), or Chartered Property & Casualty Underwriter (CPCU).Computer Skills: Advanced computer skills including Microsoft Word, Excel, PowerPoint, Outlook Explorer and the Internet; and ability to learn additional software and systems. |
| 10/25/2011 - Customer Service Representative |
| Responsible for policy maintenance and service of an assigned portion of the accounts and to provide prompt, accurate, and courteous service to those clients or prospects. |
| Location: Caledonia, MI Home Office |
| Department: Customer Service |
| Duties: •Respond to all client requests for service and submit changes to insurance companies promptly, •Receive, review and document all client activities including transactions, changes, correspondence and phone conversation, etc. in Agency Management System (AMS), •Prepare proofs of coverage and forward to appropriate parties,•Set up account base files,•Review follow up (pending) list on a daily basis and take appropriate action,•Respond to all carrier requests,•Assist Producers with presentations and other client correspondence,•Review and take action on all account receivable items,•Miscellaneous filing as needed,•Assist in the training of other employees at the supervisor’s request,•Maintain current state license, attending classes and seminars as required,•Comply with Company policies and procedures and regulatory agency requirements.This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. |
| Salary: Reports To: Customer Service ManagerPay Grade: N5, N6, N7FLSA Status: Non-exemptRequired Work Hours: 40 |
| Qualifications: Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience – High school diploma or equivalent. Possess and maintain active P & C License(s), and have a working knowledge of commercial insurance. Computer Skills – Demonstrated PC skills including Word, Excel and Outlook Explorer. Knowledge of agency management systems. Other Qualifications – Must be organized, detail oriented, and efficient with excellent verbal and written communications skills and the ability to effectively work with others. Must have a high level of problem-solving skills. A positive, team-oriented attitude is necessary to deal with a large variety of personalities. Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate stress due to regular deadlines and daily challenges. High finger dexterity while performing data entry 75% of the time. Occasionally lift up to 20 lbs. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is done in an air-conditioned, non-smoking office. Work stations are cubicles with moderately high sides. |
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